Kundenmanagement mit Tür-Kamera

Die (wohl us-amerikanische) Organisation Data & Society hat zu einem interessanten Thema einen Bericht veröffentlicht: At the Digital Doorstep. How Customers Use Doorbell Cameras to Manage Delivery Workers, erschienen im Oktober 2022.

The doorstep has emerged as the new physical locale of consumption — the threshold at which purchased products become personal property. In this transformation, the porch has become a contested space: it is at once private property and, for delivery workers, their workplace. […]

Investigating the changing relationships between corporations, workers, and customers as a significant share of retail shifts from brick-and-mortar establishments to the doorstep, …